Refund policy

Terms & Conditions

1. General

Welcome to Kashi Katan. By accessing and using our website, you agree to be bound by the following terms and conditions. These terms apply to all users, customers, and visitors.

2. Products & Authenticity

We specialize in Banarasi sarees, dress materials, and Himachali woollen suits, shawls, and stoles.
Our products are sourced from traditional weavers and artisans from Kashi and Himachal Pradesh.
Due to the handcrafted nature, minor variations in color, weave, or design are natural and not considered defects.

3. Pricing

All prices are listed in INR (₹) and are subject to change without prior notice.
We strive to offer authentic products at the best market rates.

4. Orders & Payments

Orders are confirmed only after successful payment.
We reserve the right to cancel any order due to pricing errors, stock unavailability, or suspicious activity.

5. Shipping

Delivery timelines are indicative and may vary due to location or external factors.
Kashi Katan is not liable for delays caused by courier partners.

6. Returns & Exchange Policy

No Refund Policy

All purchases are non-refundable.

Exchange Policy

Exchanges are allowed within 3 days of delivery.
Product must be:
- Unused and unwashed
- With original tags and packaging

Process

Request exchange via email/WhatsApp
Ship product back after approval
Replacement will be dispatched after inspection

Shipping Charges

Return shipping is borne by the customer unless the product is defective or incorrect.

7. Intellectual Property

All content (images, text, logo, designs) on this website belongs to Kashi Katan.
Unauthorized use or reproduction is strictly prohibited.

Legal Disclaimer

The products sold on this website are handcrafted and sourced from traditional artisans. Slight irregularities in weave, texture, or color are inherent characteristics and should not be treated as defects.
Product images are for representation purposes. Actual colors may vary slightly due to lighting, screen resolution, and photography.
Kashi Katan shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
We do not guarantee uninterrupted or error-free access to the website at all times.

Privacy Policy

1. Information We Collect

We may collect the following details:

Name
Contact number
Email address
Shipping & billing address
Payment details (processed securely via third-party gateways)

2. How We Use Your Information

To process and fulfill orders
To communicate order updates
To improve customer experience
To send promotional offers (only if opted)

3. Data Protection

We implement appropriate security measures to protect your personal information.
Payment information is processed via secure payment gateways and is not stored on our servers.